The Five Pillars of Haven Management
Our proven approach to provide game-changing service.
Empower exceptional people.
We believe it all starts—and ends—with our people. Hire them, train them and keep them.
Our people-centered management provides both our clients and tenants with increased trust, security, efficiency and stability. And, if that isn’t enough, it also results in industry-leading low employee turnover that is well below the industry average of 33% or more.
Mind the fundamentals.
We remember the basics, follow common sense and act with integrity.
Neat, clean and tidy. This mantra for how we maintain our properties, though simplistic, is a time-tested, cost-effective method to increasing value.
Be responsive. We answer the phone, reply to emails and respond promptly to maintenance requests. This creates long term tenants and raving fans.
Stay positive. From interactions with tenants, between our employees, or with our management team, we believe that a positive attitude benefits the asset, the tenant and our team.
Deliver customized management solutions.
We apply our core management principles, but develop a customized management plan that is born from considering the uniqueness of each property, as well as from the goals and objectives of ownership.
This approach allows us to provide the best management solution possible for you and your asset.
Provide institutional grade financial reporting.
We utilize financial and accounting processes that are tested and proven in our industry in terms of their accuracy, GAAP compliance and completeness.
From simpler investments funded by traditional financing with only a few partners to complicated HUD-financed investments that have been widely syndicated, we consistently deliver financial services and reporting that are more than just accurate—they embody perfection, which is what we strive for in all that we do.
Emphasize long-term success.
We encourage longevity in our team by investing time and effort into training, empowering and helping them build on their success. We also believe in providing best-in-class services and facilities. This approach fosters low employee turnover, long-term tenants and properties that meet owner objectives, while remaining prosperous and successful year after year.